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Job Ref: 106931
Category: Call Center
Department: CALL CENTER
Location: 50 Water Street, 7th Floor, New York, NY 10004
Job Type: Regular
Employment Type: Full-Time
Hire In Rate: $50,000.00
Salary Range: $50,000.00 - $55,620.00
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.
Position Overview
Call Center Representatives (CSRs) are responsible for providing comprehensive high-quality service to all customers. The primary responsibilities, include but are not limited to documenting all customer contacts into the tracking system, process complaints, conduct outreach efforts, assist in PCP selection, conduct new member orientations, claims review inquiries, handle provider and utilization management inquiries, etc. Under the Level II title, the Call Center Representative will continue Level I functions and be assigned additional responsibilities in areas that require assistance such as providing support to management staff and escalate issues within Call Center.
Professional Competencies:
#LI-Hybrid
Full Time
Insurance
$42k-55k (estimate)
05/21/2024
07/20/2024
metroplus.org
NEW YORK, NY
1,000 - 3,000
1994
TALYA SCHWARTZ
$3B - $5B
Insurance
The job skills required for Call Center Representative II include Call Center, Customer Contact, Oral Communication, Attention to Detail, Customer Focus, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative II positions, which can be used as a reference in future career path planning. As a Call Center Representative II, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative II. You can explore the career advancement for a Call Center Representative II below and select your interested title to get hiring information.